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🐾 ARIES PET PARADISE — GROOMING POLICIES

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These policies ensure a safe, smooth, and stress-free grooming experience for every pet in my care. Please review before booking.

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📅 ARRIVAL & APPOINTMENT POLICIES

Late Arrival Policy

  • 0–10 minutes late: No fee

  • 10–15 minutes late: $5

  • 15–20 minutes late: $10

  • 20+ minutes late: $1 per minute

If lateness prevents me from safely completing the groom, the appointment may be rescheduled and deposit forfeited.

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⏰ PICK-UP POLICY

Once notified your pet is ready, you have 45 minutes to pick them up.

Late Pick-Up Fee

  • Past 45 minutes: Flat $30 late pick-up fee

Emergency Exception

If you have a real emergency, text me immediately.
Communication = I will be fair.
No communication = $30 fee applies.

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💉 VACCINATION REQUIREMENTS

For the safety of all pets and my home:

  • Current rabies vaccination is required for all dogs, as required by Texas law.

  • You may be asked to provide proof of rabies (tag or vet record).

  • Puppies must be on an appropriate vaccine schedule as recommended by their vet.

If your pet is not up to date on rabies or shows signs of illness, I may refuse or stop services for safety.

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💰 DEPOSITS (Quick Version for Grooming Page)

  • Grooming appointments require a $30 deposit

  • Stand-alone services & services under $60 require a 50% deposit

  • Deposits apply to your final balance

  • Refundable/transferable only with 48+ hours notice

(Full Deposit Policy is on its own page.)

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🦠 FLEA & TICK RULES

If fleas or ticks are found:

  • Light presence → $15 fee flea bath

  • Moderate infestation → $15 flea bath and $5-$15 for removal

  • Severe infestation → Pet may be sent home, and deposit forfeited

This protects all pets in the salon.

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🦴 POTTY & CLEANLINESS

Please potty your dog before drop-off.
Excessive dirt, feces, urine, or mess may result in extra cleaning fees. ($5-$15)

✂️ GROOMING STYLE & EXPECTATIONS

I always aim for your desired look, but results depend on:

  • Coat condition

  • Matting

  • Length available

  • Behavior

  • Health or age

  • Damage or texture

Safety will ALWAYS override style.
If the requested haircut is unsafe, the safest alternative will be done. 

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⚠️ BEHAVIOR & HANDLING FEES

Your pet’s behavior determines what services can safely be completed.

Handling Fees:

  • Mild difficulty → $10

  • Moderate difficulty → $15-20

  • Severe difficulty/aggression/anxiety → $25-$30

May apply for:

  • Biting or attempts to bite

  • Jerking, spinning, pulling

  • Excessive anxiety or screaming

  • Needing multiple breaks

  • Needing muzzling (with consent)

If unsafe, the groom may be shortened or stopped.
No refunds for incomplete grooms due to behavior.

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✂️ Brush De-Matting Fees  ($5-$100)

If your pet has matting, additional matting fees will apply based on severity and time required.
Severe matting may require a shave-down for your dog’s safety.

For full details, please see the Matting & Safety Guidelines section.

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💨 DRYING POLICY

  • I do NOT use heated cage dryers.

  • If your pet cannot tolerate HV drying, I will hand-dry or towel-dry as needed.

  • This may affect fluffiness or final style but ensures safety.

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🏡 HOME-BASED GROOMING RULES

For privacy and safety:

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  • Please do not enter the grooming area unless invited

  • Children cannot enter the grooming space

  • Secure dogs on a leash during drop-off and pick-up

  • Drive slowly and carefully in the neighborhood

  • 🚫 Do NOT ring the doorbell
    🚫 Do NOT knock on the door
    🚗 Stay in your car — I will come outside for drop-off & pick-up

This keeps dogs calm and prevents excitement or chaos inside the home salon.

 

🪴 DAMAGE TO PROPERTY

By booking, you agree that:

  • You are responsible for any damage caused by your dog to my property, including but not limited to:

    • Chewed leashes, beds, kennels, or equipment

    • Doors, walls, or furniture damaged from scratching/chewing

    • Excessive messes requiring extra cleaning (urine, feces, vomiting repeatedly, etc.)

If significant damage occurs due to your pet’s behavior, a damage or cleaning fee may be added to your total.

 

❤️ SENIOR PETS, SPECIAL-NEEDS PETS & PUPPIES

These pets may require:

  • Slower grooming

  • Breaks

  • Modified haircut

  • Shortened service

  • Ending the groom early if stressed

Your pet’s safety and comfort come first.

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📸 PHOTOS & VIDEOS

Photos/videos may be taken for:

  • Progress

  • Before/after

  • Safety documentation

  • Marketing/social media

If you prefer no posting, notify me at drop-off.
Safety photos may still be taken for documentation.

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📍 OWNER AGREEMENT

By booking with Aries Pet Paradise, you agree to:

  • Follow all grooming policies

  • Pay any applicable fees

  • Disclose behavioral or medical concerns honestly

  • Understand grooming carries natural risks

  • Understand safety overrides style

  • Accept that services may be modified for safety

  • Respect the pick-up and arrival policies

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